Description
The James Dunlop Textiles Group (Mokum Textiles and Zepel Fabrics) is an innovative, customer focused interior textiles wholesale company distributing product to clients throughout Australasia and USA. Our customers are furniture and furnishings retailers, designers, architects, drapery workrooms and furniture manufacturers.
We have a passion for providing soft furnishing solutions and working with our clients to fulfil their needs, using our highly personalised service, our extensive range offer and our uncompromising eye for quality.
About the Role
Commencement in January after a Christmas Break (flexible start time in Jan available)
In a strong growth phase, this is an exciting time to join the Zepel Fabrics team. We seek a Full Time Showroom Assistant & Customer Service Representative, based in our busy Alexandria, Sydney Showroom. While we sell to trade only, you will be attending to end customers as well as trade clients face to face, via phone and email. Providing exceptional customer service and expert product knowledge, you will also be working in collaboration with sales representatives, supporting them and their clients.
Some key responsibilities of this position include customer service, claims, data entry of orders, sales support, addressing customer queries, responding to customer care and general administration duties as required.
Key Requirements
About You
- Proven experience in Customer Service/ Showroom Sales / Administration background (minimum 3 years), with a passion to give your customers the best customer experience
- Good knowledge of MS Office applications and the ability to navigate various in-house databases
- Excellent data entry and administrative skills – with previous experience in processing orders, setting up new customers, sales support etc.
- A strong desire to learn and apply knowledge gained to give our customers practical solutions.
- Experience with managing both inbound and outbound calls
- Demonstrated ability to resolve customer queries, issues or complaints in a professional, effective and timely manner
- Be a team player
- The ability to connect quickly with everyone you meet
- Wholesale showroom experience or retail experience would be an advantage.
- SAP experience an advantage but not critical as training will be provided.
- Experience in a soft furnishings field would be a bonus
How to Apply
If you have a true passion for interior/textile design and decor, and if you thrive on providing solutions to customers' soft furnishings needs using your strong communication skills, professionalism, organisational and administrative skills, we would love to hear from you.
Applicants must have Australian Citizenship or Residency or have the ability to work without restrictions in Australia. Sponsorship is not available.
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Showroom Assistant?
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Do you have experience in a sales role?
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Do you have customer service experience?
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Do you have experience using SAP?
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What's your expected annual base salary?
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How much notice are you required to give your current employer?