Description
As a Customer Service + Styling Consultant, you’ll be the first point of contact for many of our clients - whether that’s answering enquiries over the phone, responding to emails, or welcoming people into our Lane Cove showroom. You’ll guide them through our offering, help curate beautiful furniture schemes, and manage bookings and communication with care and precision.
You’ll also play an important role in converting inbound leads into orders - confidently explaining our services, identifying client needs, and recommending the right pieces to suit. This is a varied, front-of-house role that blends styling support, customer service, sales, and admin - perfect for someone who enjoys working with people, has a passion for styling, and thrives in a structured, detail-focused environment.
Key Requirements
Key Responsibilities:
- Provide professional and personable service via phone, email, and in-showroom appointments.
- Manage client relationships using our CRM — from initial enquiry to booking to follow-up.
- Respond to and convert inbound enquiries, identifying opportunities to upsell.
- Assist clients in curating furniture and accessory schemes that align with their vision.
- Impress clients with your deep product knowledge and ability to recommend the best solutions to meet their needs.
- Ensure the showroom is always beautifully presented and reflective of our brand.
- Manage stock sales of end-of-contract and ex display stock.
- Collaborate with the broader team and contribute to the smooth running of daily operations.
What We're Looking For:
- Previous experience in customer service or retail sales is a must.
- Experience working towards sales targets, with confidence in identifying opportunities to upsell and add value to the customer experience.
- Exceptional communication skills - both verbal and written - and a passion for customer service.
- Strong organisational skills, with the ability to manage multiple tasks and clients simultaneously.
- Confidence in curating styling schemes that align with client briefs - formal training is a bonus, but not essential.
- A proactive, flexible attitude and willingness to be hands-on in a small team environment.
- Comfortable using CRM systems and following process-driven workflows (training provided).
- Proficiency in Mac-based computer systems.
How to Apply
Why Join Us?
At Huntley + Co, we take pride in creating a supportive workplace where everyone contributes and feels valued. We’re a small, passionate team that works collaboratively across all areas of the business - and we genuinely love what we do.
This role offers:
- A beautifully curated showroom and creative environment to work in
- Monday to Friday hours — no weekends!
- A stable, full-time position with a well-respected brand
- A collaborative team culture where your contribution makes a difference
- Free on-site parking and a café right downstairs for added convenience
If you are a people person who thrives on delivering great service, and enjoys being part of a close-knit team, this could be the perfect fit.
We appreciate all applications, but only shortlisted candidates will be contacted.
Please note: Only applicants with full working rights in Australia will be considered for this position.
Apply via Seek here
About Us
Huntley + Co is a Sydney-based company specialising in premium furniture hire for the property styling industry. We’re a hire company, not a styling service - our customers are both professional stylists and homeowners who use our curated collection of furniture and accessories to create beautiful, sale-ready spaces.
We’re a small, hands-on team who take pride in what we do - combining a love of interiors with a commitment to great service and a seamless client experience from start to finish.