Zure Pty Ltd
Description
About the Role
Zure is Australia’s fastest-growing online renovation retailer — transforming everyday homes into affordable luxury. We’re looking for a passionate and organised Customer Experience & Sales Executive to be the key point of contact for our customers and trade partners. You’ll manage inbound enquiries, follow up with trade clients, handle after-sales issues, and help grow customer satisfaction while meeting monthly sales KPIs.
This role is ideal for someone who enjoys connecting with people, takes pride in problem-solving, and thrives in a fast-paced environment.
Key Responsibilities
- Handle all inbound sales enquiries (phone, email, online and showroom visits).
- Build and maintain strong relationships with trade and high value customers — follow up on quotes and potential orders.
- Manage after-sales service, liaising with suppliers and logistics teams to resolve customer issues.
- Achieve and exceed monthly sales and service KPIs.
- Create and maintain a comprehensive customer service FAQ database.
- Follow up with customers post-renovation to collect images, videos, and testimonials for marketing.
- Provide feedback to management on customer insights and opportunities for improvement.
Key Requirements
About You
- Strong communication and relationship-building skills.
- Previous experience in the bathroom, renovation, or building industry is highly valued.
- Proven experience in sales, customer service, or account management (preferably in retail, interiors, or e-commerce).
- Highly organised with strong attention to detail.
- Confident using ticketing, CRM systems and online communication tools.
- A proactive problem-solver who can manage multiple tasks at once.
- A genuine interest in interior design, renovation, or home improvement.
What We Offer
- A full-time role in a friendly, driven team with clear growth pathways.
- Convenient location just 200 m from North Ryde Metro Station.
- A supportive environment with opportunities for career advancement.
- Hands-on experience in Australia’s leading home renovation brand, with exposure to marketing and e-commerce operations.
How to Apply
Apply here!
Your application will addressthe following questions:
-
Which of the following statements best describes your right to work in Australia?
-
How many years' experience do you have as a sales executive?
-
Do you have experience in a sales role?
-
Do you have customer service experience?
-
How many years' experience do you have as a Bathroom Product Showroom Sales Consultant?