Kitchen Design Representative (Part-time)

At IKEA, our mission is simple yet powerful: to create a better everyday life for the many people. As part of our Remote Customer Meeting Point (RCMP), you’ll play a key role in bringing this vision to life - helping customers design functional, beautiful kitchens that truly meet their needs, no matter where they are.

This is a unique opportunity to specialise in kitchen design and planning in a remote, omnichannel environment, delivering expert guidance and exceptional customer experiences through digital platforms.

Key responsibilities (text) Working at IKEA has its benefits and rewards:

• $29.59 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• Position type: Permanent, part-time (40 or 50 hours/fortnight, hybrid)
• Internal job title: Senior Sales Generalist
• Work location: based at IKEA Perth with hybrid work arrangements
• Working hours: availability required between 8:00am to 8:30pm (AWST) weekdays and alternating weekends (both Saturday & Sunday).

As a Kitchen Design Representative, you will specialise in designing and planning kitchens for customers across remote channels. You’ll combine creativity, technical expertise, and strong customer engagement skills to deliver tailored solutions that bring each customer’s vision to life.

Your responsibilities will include:

• Creating inspiring, functional kitchen designs using advanced digital planning tools.
• Guiding customers through layout planning, product selection, and colour coordination.
• Delivering a seamless and engaging end-to-end remote design experience via phone, video, and digital platforms.
• Understanding customers’ needs and translating them into complete kitchen solutions.
• Using your design expertise to recommend complementary products and enhancements.
• Staying up to date with kitchen range updates, trends, and planning tools to ensure accurate and inspiring designs.

You’ll play a critical role in ensuring every remote interaction reflects IKEA’s commitment to simplicity, expertise, and customer-first design thinking.

You’re passionate about design and motivated by helping customers create spaces they love. You thrive in a digital environment and enjoy combining creativity with problem-solving. As Kitchen Design Representative you have:

• 1–2 years’ experience in design, ideally within kitchen design or retail sales.
• A strong design mindset, with the ability to visualise and communicate concepts clearly.
• Experience using or willingness to learn 3D planning/design tools.
• Excellent communication and interpersonal skills, building trust in a virtual setting.
• Confidence navigating digital systems and working across multiple platforms.
• A customer-focused approach, with strong listening and problem-solving skills.
• The ability to work independently, show initiative, and stay motivated in a hybrid-style environment.

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!