Description
About Space & Poliform
Founded in 1993, Space is the leading design retail voice in South East Asia. With a professional design team and a curated collection of the world’s finest luxury brands, we’re committed to exceptional design, service, and client experience. Our architect-designed showrooms in Sydney, Melbourne, Brisbane, Singapore, and Kuala Lumpur cater to design enthusiasts and industry professionals, offering tailored solutions for residential, hospitality, and workplace interiors.
Poliform is one of Italy’s most esteemed furniture brands, launched in Australia in 1996 with showrooms in Sydney, Melbourne, and through Space Furniture in Singapore and Kuala Lumpur. Designed in collaboration with the Italian team, our showrooms offer an immersive experience into Poliform’s world of elegant, relaxed sophistication. The cohesive collection spans kitchens, storage systems, wardrobes, beds, sofas, dining and occasional pieces - delivering a complete, bespoke home solution.
Why work with us?
You will be joining an industry leader in the furniture market that not only partners with award winning international brands and clients but prides itself on its people and values their growth and development. You’ll be working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment.
What will I do on a day-to-day basis?
This role primarily focuses on the support of atelier sales through client engagement, reporting, invoicing, and project coordination.
- Sales & Revenue Support: Assist in achieving store sales targets through accurate sales documentation, invoicing, and proactive payment follow-up.
- Reporting & Insights: Maintain and prepare quotation registers, works-in-progress updates, and prospect data reports.
- Client Documentation & Engagement: Draft and issue client engagement letters, design commitment invoices, and documentation for partner proposals in collaboration with the Head of Interiors.
- Project Coordination & Site Support: Organise deliveries, site visits, and installation logistics with warehouse and project teams, including in-home visits with the Atelier team.
- Order & Inventory Management: Review and confirm purchase orders, manage digital workflow tickets for order modifications and returns, and monitor client orders and delivery timelines.
- Customer Service & Aftercare: Provide showroom service to retail and trade clients, manage aftercare service requests, and prepare customer service documents for project handover.
- Design Presentation & Styling Communication: Support the design team by presenting client-ready drawings and ensuring styling project timelines and product loans are communicated across teams.
- Calendar & Workflow Management: Manage the Head of Interiors’ calendar, coordinate installation instructions, and ensure timely communication with clients and internal stakeholders.
Key Requirements
What do I need to be successful in this role?
- Strong Organisational Skills: Ability to manage multiple tasks, calendars, and project timelines with precision and attention to detail.
- Excellent Communication: Confident in client-facing interactions, both written and verbal, with a professional and client-centric approach.
- Sales & Commercial Awareness: Understanding of sales processes, invoicing, and financial documentation to support revenue targets and client transactions.
- Project Coordination Experience: Skilled in coordinating logistics, site visits, and installations across internal teams and external partners.
- Reporting & Documentation Proficiency: Capable of preparing clear, accurate reports and client documents for leadership and operational use.
- Problem-Solving Mindset: Able to identify and resolve order discrepancies, manage service tickets, and follow through on client issues.
- Design & Presentation Support: Comfortable working with design teams to ensure consistency in client presentations and styling communications.
- Tech-Savvy & Systems Knowledge: Familiarity with tools like Business Central, Freshservice (or similar ticketing systems), and document management platforms.
What we offer:
- Join a team working with market-leading products
- Benefit from detailed and ongoing training to enhance your expertise
- Receive a laptop, and convenient parking at our Alexandria office
- Thrive in a people-oriented company with a management team dedicated to your success
- Birthday Leave and the flexibility to work a 4|1 hybrid arrangement (post probation)
Join Our Team:
As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, cultural background, disability, sexual orientation or life stage.
Join our industry leading team in the luxury and designer furniture market that not only partners with the world’s most respected international brands and HNW clients but prides itself on its people and values their growth and development. Work alongside people who are passionate about our brand and our offering to our clients.
You must have full Australian working rights to be considered for this position.
How to Apply
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Do you have experience in a sales role?
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How many years' experience do you have as a Sales and Administrative Assistant?
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Do you have experience with inventory management?
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Which of the following statements best describes your right to work in Australia?
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Do you have customer service experience?
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What's your expected annual base salary?
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How much notice are you required to give your current employer?