Horgans
Description
Are you passionate about delivering an exceptional customer experience while striving for excellence?
Horgans is a family business built on designing, importing, and wholesaling beautiful contemporary furniture and homewares. We are currently seeking a motivated individual to join our team at our Sydney Head Office in a full-time role focused on customer service and sales administration.
The Role
As a Sales and Customer Service Assistant, you will be responsible for delivering exceptional customer service to both public customers and design professionals. You will also support various administrative tasks to facilitate orders.
Key Responsibilities
- Greet and assist customers in the showroom, providing a professional and engaging sales experience.
- Build trust and deliver excellence throughout the entire customer journey.
- Handle administrative duties such as answering phones, providing quotes, and data entry to ensure efficient follow-up and service.
- Assist with online orders and stock replenishment to ensure seamless operations.
- Help maintain exceptional showroom presentation and visual merchandising standards.
- Collaborate with warehouse staff to ensure timely delivery of customer orders.
Key Requirements
The Successful Candidate - Skills & Experience
- Previous experience in a retail or sales environment.
- A passion for customer service and a strong attention to detail.
- Ability to work efficiently in a fast-paced team environment.
- Excellent interpersonal and communication skills.
- Honest, reliable, and self-motivated with a strong team mentality.
- Experience with stock handling, merchandising, and maintaining showroom presentation.
- Furniture product knowledge or technical expertise is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- An Interior Design qualification would be an advantage.
How to Apply
If this role sounds like you, apply here: Sales and Customer Service Assistant Job in Sydney - SEEK
Employer questions
Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Sales and Customer Service Assistant?
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Which of the following Microsoft Office products are you experienced with?
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Do you have experience in administration?
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Do you have customer service experience?
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What's your expected annual base salary?