Description
At Customea, we're redefining home renovation with our innovative, custom-designed cabinetry solutions. As Australia’s go-to provider of high-quality custom doors, sides, and tops for cabinetry systems like IKEA and Bunnings, we make renovating and personalizing spaces easier, more stylish, and more affordable. Our products are made with precision and care right here in Australia, and we’re on a mission to inspire homeowners, designers, and renovators with our incredible solutions.
We are seeking a full time Showroom & Customer Service Consultant to join our business, helping customers learn more about our products and what's possible for their new build or renovation. Day to day you will provide excellent customer service, offering product knowledge, processing sales and payments, creating quotes and responding to online enquiries.
About the role
- Host our customers during their visit to our flagship Showroom. Work independently and as part of a cohesive team to ensure first-class customer service.
- Provide design guidance and assist clients in making selections for their upcoming joinery projects (kitchens, laundries/mudrooms, wardrobes, TV units/ storage…)
- Review customers' plans and create quotes, following up with clients to nurture opportunities into closed sales.
- Process sales and take payments.
- Pack & Ship sample orders.
- Full time role: 5 days per week (currently Mon – Fri 10-4, Sat 10-2)
- Must be available on Saturdays (one alternate weekday off).
Location: Cust!omea Showroom- 1/51 Bourke Road, Alexandria
Key Requirements
About you
- You bring positive energy and enthusiasm to every interaction.
- You love making people feel confident in their design decisions.
- Experience in Customer Service or Retail Sales.
- Qualifications in interior design are a plus.
- Knowledge of joinery products and applications preferred but not required.
- Ability to receive coaching and feedback with curiosity and respect.
- Exceptional communication skills and the ability to build relationships with clients.
- High attention to detail and ability to multitask.
- You thrive in social environments.
- Must be available to work Saturdays.
How to Apply
To apply, please send your CV and cover letter to info@customea.com.au