Description
Applications close Sunday, 7 June 2026
Huntley + Co is a Sydney-based company specialising in premium furniture hire for the property styling industry.
We're a hire company, not a styling service. Our clients are professional property stylists and homeowners who use our curated collection of furniture and accessories to create beautiful, sale-ready spaces.
We're a small, hands-on team who genuinely love what we do. Combining exceptional customer service, beautiful products and industry-leading systems, we're passionate about creating a seamless experience for every client who walks through our doors.
The Role
We're looking for a people-focused, highly organised Client Success Specialist to join our team. This is a full-time position based in our Lane Cove West showroom, working Monday to Friday, 9:00am to 5:00pm.
This role combines customer service, sales, relationship management, styling support and showroom presentation. You'll be the first point of contact for many of our clients - answering enquiries, managing bookings, guiding furniture selections and ensuring every client receives the exceptional service Huntley + Co is known for.
You'll also play a key role in driving revenue by converting inbound enquiries, building strong client relationships, and identifying opportunities to maximise order value through thoughtful recommendations and upselling.
If you have a passion for interiors, enjoy connecting with people, and have a natural talent for building relationships and generating sales, we'd love to hear from you.
Key Responsibilities
- Deliver an exceptional client experience across every touchpoint.
- Build strong relationships with clients and act as a trusted point of contact throughout their journey with Huntley + Co.
- Support sales growth by identifying opportunities to add value and maximise client outcomes.
- Be part of the front-of-house team, managing phones, emails and day-to-day customer enquiries.
- Assist clients with furniture and accessory selections
- Maintain accurate records and ensure client information is managed efficiently through our CRM systems.
- Contribute to the presentation and overall experience of our showroom environment.
- Assist with the planning and execution of company events
- Uphold the professional, premium and service-focused reputation of the Huntley + Co brand.
Key Requirements
What We're Looking For
To excel in this role, you'll have:
- Previous experience in customer service, account management or a similar client-facing role
- Confidence working towards sales targets and identifying opportunities to upsell and add value
- Outstanding verbal and written communication skills
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities in a fast-paced environment
- A proactive, positive and solutions-focused attitude
- Confidence using CRM systems and following established processes
- Proficiency using Mac-based computer systems
- An interest in interiors, furniture, styling or property
Why Join Us?
At Huntley + Co, we believe great businesses are built by great people.
We're proud of our supportive team culture and genuinely enjoy working together. Every team member plays an important role in our success and has the opportunity to make a real impact.
How to Apply
How to Apply
If this sounds like the perfect role for you, we'd love to hear from you. Click HERE to apply.
Please submit your resume along with a cover letter telling us why you're interested in joining Huntley + Co and how your experience aligns with the role.
We appreciate all applications, however only shortlisted candidates will be contacted.
Please note: Applicants must have full working rights in Australia to be considered for this position.
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a Customer Success Specialist?
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Do you have customer service experience?
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What's your expected annual base salary?
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Do you have experience working towards targets and KPIs?
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How would you rate your English language skills?
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How many years' experience do you have as a Mac Operator?
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How many years' experience do you have as a Front of House Receptionist?