Sales Support

At Stylecraft, we are passionate about original design and investing in people who share this passion. Established in Melbourne in 1953, we’ve grown to be a market leader in commercial, residential, hospitality and education furniture and lighting. Our six showrooms across Australia represent an exclusive range of Australian and international furniture and lighting brands.

Reporting to the NSW State Manager, this pivotal role supports the residential sales team in delivering an exceptional client experience and achieving sales targets while maintaining a world-class showroom environment, coordinating events and office administration.

The role encompasses but is not limited to the following:

SALES ADMINISTRATION

• Support the State Manager and Sales Consultants with administration duties as required.
• Assist the sales team with all internal processes; quoting, order confirmations, ordering, scheduling, tenders and contracts.
• Compile and distribute product data sheets, images or technical specifications to designers and project managers.
• Work with suppliers to ensure lead-times and project schedules can be achieved and communicated to customer.
• Compile and/or amend Care and Maintenance Manuals.
• Format and upload images to Navision.
• Organise and coordinate sample transfers via Navision.
• Caretaker role of accounts when Sales Consultants are away.

SHOWROOM COORDINATION & FRONT OF HOUSE

• Maintain cleanliness and styling of showroom and facilities on a daily basis. Ensure the showroom is kept in a presentable and organised manner.
• Maintain resource library and ensuring samples are up to date.
• Greet clients and visitors, providing excellent customer service and a welcoming showroom experience.
• Manage incoming phone calls, mail, deliveries, and ordering of office and showroom supplies.
• Assist with telephone, online and showroom sales inquiries and information gathering to allocate to appropriate Sales Consultant.
• Ensure the showroom and resource library are clean, organised, and presentable for client presentations and events.
• Coordinate maintenance and repairs of the showroom, including samples and showroom furniture.
• Keep attendance and visitor records, and maintain a tidy, professional front-of-house environment
• Ad Hoc Duties as required

EVENTS AND HOSPITALITY

• Coordinate showroom events and functions working with the Product & Marketing team, NSW State Manager and Sales Consultants including organising catering, hiring of equipment, event set-up, cleaning and packing away.
• Attend and contribute to showroom presentations, showroom events, client entertainment and industry events.