Description
Help bring beautiful spaces to life at Miss Amara!
As our Stylist/Sales Consultant, you'll guide customers through their rug selection journey—offering expert styling advice, answering product inquiries, and turning design inspiration into beautiful, completed spaces while delivering a best-in-class experience.
This is a full-time remote role.
About the Role
As a Stylist/Sales Consultant, you’ll be a core Miss Amara brand ambassador and subject matter expert, helping drive revenue by bringing our products to life for our customers. Managing inbound styling requests across email, chat, phone, and virtual consultations, you will combine design flair with a consultative sales approach. You will use visualization tools like mood boards and RoomVo to recommend tailored rug suggestions, helping customers feel confident in their choices while actively contributing to individual and team sales goals. All while upholding our core values: We Care, Be Transparent, FTLA (Fast Test Learn Adapt), Keep It Simple, and Best in Class.
What You’ll Do
- Respond to styling and product inquiries via live chat, email, phone, and video calls within set turnaround times, guiding customers toward the perfect rug.
- Craft personalized rug recommendations with custom draft orders and product feature breakdowns to convert leads and achieve team sales targets.
- Use visualization tools like RoomVo and digital mood boards to elevate the customer experience and visually bring concepts to life.
- Proactively nurture leads, conduct outreach, and manage customer follow-ups to foster long-term loyalty and drive repeat sales.
- Work closely with CX, Care Support, Marketing, and Production teams to ensure seamless customer journeys and continuous engagement initiatives.
- Participate in macro reviews, social engagement initiatives, and continuous improvement projects to keep our styling offerings best-in-class.
Key Requirements
What will help you succeed
You'll likely bring:
- Formal qualifications or certifications in Interior Design, Styling, or a related field.
- Proven experience in retail, customer service, omnichannel sales, or interior design/styling.
- A self-motivated, proactive mindset with the ability to work autonomously in a fully remote environment.
- A genuine passion for interior design, home decor, and helping customers visualize their dream spaces.
- Exceptional written and verbal communication skills with a natural ability to build rapport and close sales.
- Familiarity with sales systems and styling tools, such as Shopify, Gorgias, and RoomVo (or similar).
- Strong accountability toward meeting personal KPIs and actively contributing to team sales success.
- A curious, creative, and customer-first attitude with a drive to continuously test, learn, and adapt.
About UsAt Miss Amara, we’re reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we’ve grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we’re changing the game, and loving every minute of it.
- We care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it.
- Be transparent in our communication and always share a true picture of our business.
- Keep it simple in our systems, processes, and customer experience.
- Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.
- Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.
How to Apply
If this sounds like your kind of role, we’d love to hear from you! Click HERE to apply, and let’s create something amazing together.
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Which of the following qualifications or certifications do you hold in Interior Design, Styling, or a related field?
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Which of the following sales systems or styling tools are you familiar with?
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Are you available to work in a full-time capacity and are you comfortable working in a fully remote environment?
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What is your current working rights status in Australia?