Description
TileCloud is an online tile brand shaking up the renovation industry with a hassle- free, design-led buying experience. We are seeking a full-time team member to join our Showroom crew, helping customers make tile and tapware selections for their new build or renovation. Day to day you will provide excellent customer service, offering product knowledge, processing sales and payments, measuring customer plans, and creating quotes.
Founded by passionate renovators, we’re committed to making buying tiles easy, fun and inspiring. The ideal candidate is someone with strong communication skills, great attention to detail, and is obsessed with making customers happy.
About the role
- Host our customers during their visit to our flagship Showroom. Work independently and as part of a cohesive team to ensure first-class customer service.
- Provide design guidance and assist clients in making tile selections for their new build or renovation.
- Measure customers' plans and create quotes.
- Process sales and take payments.
- Create visual merchandising displays and assist with maintaining the Showroom.
- Identify areas to improve overall customer experience and sales effectiveness across all channels.
- Full-time 5 days per week, Tuesday - Saturday.
Key Requirements
About you
- You bring a positive energy and enthusiasm to every interaction
- You are a pleaser by nature, and love to make people feel confident in their design decisions
- Experience in Customer Service or Retail Sales
- Knowledge of tile products and applications preferred but not required
- Ability to receive coaching and feedback with curiosity and respect
- Exceptional communication skills, and the sophistication to build relationships with clients
- You have a high attention to detail and ability to multitask
- You thrive in faced-paced, social environments.
- Must be available on Saturday's.
About us
TileCloud is a digital-first tile brand helping people to create the home of their dreams. We do this with inspiring and educational content, first-rate customer service, expert design support and a refreshingly simple product range.
As an established startup straddling the design and tech sectors, we're small enough that you can have your ideas heard, and large enough that you can create real change in the industry.
As well as being an exciting place to work, TileCloud offers:
- A fun, dynamic and collaborative workplace culture
- Learning & Development - tailored to each person's individual goals
- Networking opportunities with leading eCommerce and Technology brands
- Birthday celebrations and team events
- A friends and family discount on TileCloud products
- Referral bonuses
Employer questions
How to Apply
How to apply
To apply for this role please apply via seek ensuring to attach your CV and short cover letter. Any questions related to this role can be sent to careers@tilecloud.com.au.
TileCloud is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity, or parental status. If you require any assistance, including a workplace adjustment to participate in the recruitment process please reach out.